Management & Secretariat

The INGO Accountability Charter is a Company Limited, registered in the UK. Its Secretariat is hosted by the International Civil Society Centre in Berlin.

The Secretariat’s responsibilities include: developing the Charter’s strategic direction in accordance with the Board and the Annual General Meeting; ensuring the implementation of respective work plans; managing the governance process and the reporting procedure (including pre-screening of reports); conceptualising and communicating the Charter’s external appearance; serving as the key point of contact between Members, the Board, the Panel and other stakeholders; developing fundraising concepts; preparing and carrying out Member activities, such as workshops, webinars and peer advice group meetings; liaising with the Project Partners for the Global Standard for Core CSO Accountability; and finally – providing administration and financial backup for the functioning of the organisation.

In October 2015 the Charter issued its first Carbon Footprint Report, have a look!

Charter Team

Karenina Schröder
Executive Director
+49 (0) 30 20 62 46 97 13

Karenina joined the INGO Accountability Charter in 2012 and was appointed Executive Director in January 2016. Under her leadership the Charter developed from a largely membership managed project to a recognised stand-alone expert hub on CSO accountability with a wide network of partners across the world. From 2010 to 2012 Karenina was the Deputy Executive Director of the International Civil Society Centre. Before that she worked for Transparency International Germany with a particular responsibility for strategic organisational development and the Advisory Council. In that time she also founded the working groups “Transparency in the Non-Profit Sector” and the “Researchers on Corruption” with whom she published a book on the Siemens corruption case. Karenina studied art history, philosophy and history and worked for 10 years in various positions in the art sector, before completing her Master of Business Administration in 2002.

Merle Rutz
+49 (0) 30 20 62 46 97 12

Merle joined the INGO Accountability Charter in August 2013 as Coordinator. She is in charge of the everyday administration and organisation of the secretariat, leads fundraising activities, as well as manages the accountability reporting process. Merle studied European Studies at the University of Passau and political science at the Free University of Berlin. For her master thesis on the reintegration of former girl soldiers, she conducted interviews with various CSOs and members of the local civil society. Merle has completed various internships and gained work experience at Transparency International Germany, the GIZ Representation Berlin, ILO Berlin, Friedrich-Ebert-Stiftung New York, Goethe Institute Bangkok and the Embassy of the Federal Republic of Germany in London.

Mahmoud Farag
Programme Officer
+49 (0) 30 20 62 46 97 12

Mahmoud joined the INGO Accountability Charter in November 2015 as a Programme Officer. He liaises between the Charter Members and the Global Standard project and helps running the Digital Accountability project. Before joining the Charter, Mahmoud worked on governance and accountability at CARE UK and the Affiliated Network for Social Accountability in the Arab World, on child rights at Save the Children and on refugee and migrant rights at the International Organisation for Migration and Africa and Middle East Refugee Assistance. Mahmoud studied Development and Governance at the University of Duisburg-Essen and International Human Rights Law and Political Science at the American University in Cairo.

Anna Schneider
Programme Officer
+49 (0) 30 20 62 46 97 12

Anna joined the INGO Accountability Charter in April 2016 as maternity cover for Kameliya. She is in charge of logistics and finances. She organises webinars, workshops and other Charter events. Additionally, she is responsible for communications and social media. Before joining the Charter team, Anna organised study programmes for the Centre international de formation européenne all over Europe. She studied Political Science at the University of Hamburg and graduated from the Euromasters programme at the University of Bath and the Humboldt University in Berlin. Anna also worked for the German Children and Youth Foundation and was an intern at the Federal Foreign Office in Berlin.

Kameliya Tomova
Programme Officer
+49 (0) 30 20 62 46 97 12

Kameliya (on maternity leave) joined the Charter in January 2014 as an intern. In her current position, she maintains the Charter website and communications, the webinars and peer advice groups, as well as the membership administration, event management and bookkeeping of the Charter. Before joining the Charter, Kameliya graduated from her Masters in Contemporary Identities at Bristol University with a focus on multiculturalism and asylum. Her thesis examined burden-sharing, responsibility determination and push-back policies of EU states in regard to accepting asylum seekers, and in particular how the Dublin Regulation, a restrictive measure employed by the European asylum system, affects asylum seekers’ lives and identities. Kameliya has volunteered with local NGOs in Germany, Brazil and the UK.

INGO Accountability Charter
c/o International Civil Society Centre
Agricolastraße 26
10555 Berlin, Germany
Tel: +49-30-2062 4697 12
Fax: +49-30-2062 4697 19

The Charter is registered in England under the address of Amnesty International, 1 Easton Street, London WC1X 0DW, UK


The Charter Secretariat is hosted by the International Civil Society Centre (earlier: Berlin Civil Society Center). The Centre is the global action platform for the world’s leading civil society organisations and owned by a number of the leading INGOs.

Driven by NGOs
“The Charter is about networking, about meeting peers and about realising that no matter how big an organisation is we all face the same problems. The beauty of the Charter is that it is not pushed by donors but really driven by its members."

Markus Hesse Former Treasurer of the Charter Board and Managing Partner of direct impact group

Handling Complaints
Charter Members have committed themselves to strong values and standards in their work. To ensure they deliver on their promises in practice, it is important to hold them to account. In our Complaints Handling Policy it is agreed that any complaint should first be filed with the Charter Member itself, to try and resolve it bilaterally. If the issue cannot be resolved at this level, it is escalated up to the Independent Review Panel of the INGO Accountability Charter. In this case please use the form provided on this website. Please find here the full details of our Complaints Process.