File a Complaint with the Charter

Handling Complaints
Charter Members have committed themselves to strong values and standards in their work. To ensure they deliver on their promises in practice, it is important to hold them to account. In our Complaints Handling Policy it is agreed that any complaint should first be filed with the Charter Member itself, to try and resolve it bilaterally. If the issue cannot be resolved at this level, it is escalated up to the Independent Review Panel of the INGO Accountability Charter. In this case please use the form provided on this website. Please find here the full details of our Complaints Process.
Contact the Charter
Secretariat Coordinator: Merle Rutz
Email: mrutz@icscentre.org
INGO Accountability Charter
c/o International Civil Society Centre Agricolastra├če 26
10555 Berlin, Germany
Tel: + 49-30-2062 4697 12
Fax: + 49-30-2062 4697 19