People-Powered Accountability

Engaging empowered stakeholders for social change

In the digital age, empowered citizens demand an active role in co-shaping civil society organisations’ (CSO’s) work. This is great news! Stakeholders become partners and the set of skills, capacity and knowledge to achieve collective impact grows.
For CSOs to build on this opportunity however, we must innovate our accountability practice. We need to change focus from compliance-reporting, to inviting people, partners, supporters, staff, and donors to collectively build sustained impact with us.

Together with CSOs across the world Accountable Now wants to build the accountability practice of the future to create value with and not just for stakeholders.

What happened so far?
In 2015 Accountable Now formed a Working Group of Members and Non-Members to innovate civil society’s responsiveness to people and partners for collaborative impact. Among them were thought leaders from 350.org, 38 Degrees, Amnesty International, Greenpeace International, Jhatkaa and others:

Emerging Accountability Paradigm
During a meeting at the Rockefeller Centre in Bellagio, the group developed six key principles of an emerging New Accountability Paradigm. The principles are based on case studies of real live scenarios and a comprehensive survey.

CSO Action Guides
The new principles of people-powered accountability informed the development of six CSO Action Guides for Board Members, Strategy Directors, Chief Executive Officers, Chief Operations Officers, Campaign or Programme Directors and HR Directors. The Action Guides advise on how to mainstream responsiveness to stakeholders in daily business.

Blog Series
Throughout 2016 we published blog articles by CSO experts on how to pro-actively engage stakeholders for greater impact.

What comes next?
Together, we will develop an accountability frame, practice, and technological tools that support a shift – from passive reporting, to pro-active engagement of key stakeholders.
Join us in shaping the future of CSO accountability!

Digital Accountability Group Bellagio Meeting

CSO Action Guides

Learn how to engage people for greater collective impact as Board Member, Strategy Director, CEO, COO, Campaign and Programme Director & HR Director in our six CSO Action Guides

"These one-pagers are concise but packed with the kind of tangible information for which we are hearing increasing demand. I particularly like how each one-pager ends with specific questions to elicit what people and partners think."

Megan P. Campbell, Research and Learning Manager, Feedback Labs
Webinar on CSO Accountability in the Digital Age

In March 2016 we held a webinar aimed at presenting a framework that assesses the extent to which CSOs are good at connecting and co-creating impact in the digital age while acting responsibly.

Have a look at the webinar outcome.