Contact

The Charter Secretariat is hosted by the International Civil Society Centre. The Centre is the global action platform for the world’s leading civil society organisations and owned by a number of the leading INGOs.

Please contact the Charter Secretariat at:
INGO Accountability Charter
c/o International Civil Society Centre
Agricolastraße 26
10555 Berlin, Germany
Tel: +49-30-2062 4697 12
Fax: +49-30-2062 4697 19
www.ingoaccountabilitycharter.org

Karenina Schröder
Executive Director
+49 (0) 30 20 62 46 97 13
kschroeder@icscentre.org

Merle Rutz
Coordinator
+49 (0) 30 20 62 46 97 12
mrutz@icscentre.org

Mahmoud Farag
Programme Officer
+49 (0) 30 20 62 46 97 12
mfarag@icscentre.org

Anna Schneider
Programme Officer
+49 (0) 30 20 62 46 97 12
aschneider@icscentre.org

The Charter is registered in England under the address of Amnesty International, 1 Easton Street, London WC1X 0DW, UKL

ICSC

The Charter Secretariat is hosted by the International Civil Society Centre (earlier: Berlin Civil Society Center). The Centre is the global action platform for the world’s leading civil society organisations and owned by a number of the leading INGOs.

Handling Complaints
Charter Members have committed themselves to strong values and standards in their work. To ensure they deliver on their promises in practice, it is important to hold them to account. In our Complaints Handling Policy it is agreed that any complaint should first be filed with the Charter Member itself, to try and resolve it bilaterally. If the issue cannot be resolved at this level, it is escalated up to the Independent Review Panel of the INGO Accountability Charter. In this case please use the form provided on this website. Please find here the full details of our Complaints Process.